Client: Regional Healthcare Provider with 50+ Locations
Industry: Healthcare
Challenge: Disconnected systems, growing demand for virtual care, and compliance gaps in remote consultations
The Problem
The client operated across several states with outdated telehealth systems. Virtual appointments required multiple third-party tools, lacked integration with EHRs, and created compliance risks with HIPAA. Patient satisfaction was declining, and care coordination suffered due to fragmented data and inconsistent access.
Belfry’s Solution
Belfry designed and delivered a custom HIPAA-compliant telehealth platform with full EHR integration, real-time video consultations, and secure messaging. Key features included:
- Encrypted video sessions embedded directly into provider portals
- Integration with EHR (via FHIR APIs) for real-time access to patient history
- Scalable backend infrastructure to support 10,000+ concurrent sessions
- Multi-language support and accessibility enhancements
Results
- 58% increase in telehealth adoption in 6 months
- 30% reduction in no-shows for virtual appointments
- 100% HIPAA compliance and audit readiness
- Provider satisfaction improved with unified tools and workflows
Client says:
“Belfry didn’t just give us a better telehealth tool—they gave us a connected ecosystem that supports better care.”